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FAQ's

ANSWERING YOUR MOST IMPORTANT QUESTIONS

Find clear and helpful answers to all your questions about our services. Whether you’re looking for information on booking, accessibility, or our safety protocols, everything you need is right here.
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We use wheelchair-accessible vehicles that are equipped with ramps, securement systems, and ample space to ensure the comfort and safety of all passengers, including those with mobility challenges.

Rides can be scheduled by contacting our customer service team directly via phone or email. You can also book a ride online through our website, where you’ll be able to select the date, time, and location for your trip.

Yes, all our drivers are fully trained to assist passengers with medical needs, including helping with wheelchair transfers and ensuring that passengers are securely fastened in the vehicle before departure.

We currently serve several counties in North Carolina, including Mecklenburg, Gaston, Cleveland, Lincolnton, Burke, and Catawba. Please contact us if you’re outside these areas, and we’ll see if we can accommodate your needs.

Yes, we provide non-emergency medical transportation for long-distance trips. Whether you need to attend a medical appointment outside the local area or travel for another reason, our vehicles are equipped for comfort and safety during longer journeys.

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Have questions or need assistance? Our team is ready to help. Reach out to us through any of the available contact methods, and we’ll ensure you get the support you need.
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